1. Information We Collect

ElevanaED collects both personal data and usage data to provide and improve the platform’s services. The types of information we collect include:

A. Personal Data

Personal data refers to any information that identifies you directly or indirectly. We collect the following types of personal information:

• Account Information: When you create an account on ElevanaED, we collect personal details such as your full name, email address, username, and password.

• Profile Data: Your preferences, profile settings, and additional information you provide when customizing your account or interacting with other users.

• Payment Information: When you make a payment for premium features or subscription plans, we collect billing information such as your billing address and payment method details. ElevanaED uses secure payment gateways to handle financial transactions.

• Communication Data: Any information you share with us via customer support, live chat, feedback forms, or email correspondence. This includes inquiries, requests, or comments related to ElevanaED.

B. Usage Data

Usage data refers to information generated through your interaction with the platform, including:

• Activity Data: Details about your usage of the ElevanaED platform, such as course enrollments, progress, assessments, interactions with other users, and your general activity on the platform.

• Device and Technical Data: Information about the devices and networks you use to access ElevanaED, including your device type, browser type, IP address, operating system, and browser settings.

• Cookies and Tracking Technologies: ElevanaED uses cookies and similar technologies to track user behavior on our platform. These technologies allow us to gather insights into how users interact with our site and enhance your experience by remembering your preferences.

2. How We Use Your Data

We use the collected data to provide, personalize, and improve your experience with ElevanaED. Specific purposes for which we use your data include:

• Account Management: To create and manage your account, provide access to the platform, and ensure smooth login and navigation experiences.

• Service Improvement: To enhance our platform’s features, functionality, and usability. We may analyze usage data to identify trends, diagnose issues, and optimize performance.

• Personalization: To tailor the platform’s content, course recommendations, and user interface to better suit your preferences and needs.

• Communication: To send you important updates, notifications, and messages related to your account, courses, payments, or system maintenance. We may also send promotional offers or educational content, which you can opt out of at any time.

• Analytics and Reporting: To generate anonymous, aggregated reports for internal analysis, user behavior tracking, and improvements to the platform.

• Security: To ensure the security of your account, monitor for fraudulent activities, and protect the platform from unauthorized access.

• Compliance: To comply with legal obligations, regulatory requirements, or to protect our rights, safety, and the well-being of our users.

3. How We Protect Your Data

We implement robust security measures to safeguard your data and protect it from unauthorized access, alteration, or disclosure. These measures include:

• Encryption: Your personal data and payment details are encrypted using secure technologies (such as SSL) to ensure they are transmitted safely across the platform.

• Access Control: Only authorized personnel within ElevanaED have access to your personal information. We ensure that our employees, contractors, and third-party partners who access your data comply with privacy policies and confidentiality agreements.

• Secure Servers: We store all data on secure servers that are protected by firewalls and other security protocols.

• Regular Audits: We perform regular security audits and vulnerability assessments to identify and address potential risks or weaknesses in our system.

4. Sharing Your Data

ElevanaED does not sell or lease your personal data to third parties. However, we may share your data in certain circumstances, including:

• Third-Party Service Providers: We may share your data with trusted third-party vendors or service providers who help us operate our platform (e.g., payment processors, cloud hosting providers). These third parties are required to adhere to strict data protection agreements and use your data solely for the purposes of delivering services on our behalf.

• Business Transfers: In the event of a merger, acquisition, or sale of ElevanaED, your data may be transferred as part of the transaction. In such cases, we will notify you and ensure that your data remains protected in accordance with this Privacy Policy.

• Legal Compliance: We may disclose your data if required by law or to comply with legal obligations, such as court orders or subpoenas. We may also disclose data to protect the rights, property, or safety of ElevanaED, its users, or others.

• Consent: We may share your data with third parties if you have given explicit consent for such sharing.

5. Your Rights

As a user of ElevanaED, you have certain rights regarding your personal data, including:

• Access and Correction: You can request access to the personal data we hold about you and request corrections if the information is inaccurate or incomplete.

• Deletion: You have the right to request that we delete your personal data, subject to any legal or contractual obligations we may have to retain certain data.

• Data Portability: You may request to receive a copy of your personal data in a structured, commonly used, and machine-readable format to transfer it to another service provider.

• Opt-Out: You can opt-out of receiving promotional emails or notifications from us at any time by using the unsubscribe links provided in our communications or adjusting your notification preferences in your account settings.

• Withdraw Consent: You can withdraw your consent to our data processing at any time, where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us at the details provided in the Contact Us section of this Privacy Policy.

6. Cookies and Tracking Technologies

ElevanaED uses cookies and similar tracking technologies to enhance your experience and track interactions with our platform. Cookies are small files stored on your device that help us remember your preferences and recognize you when you return.

• Types of Cookies: We use essential cookies (necessary for site functionality), performance cookies (to improve our platform’s performance), and advertising cookies (to track marketing campaigns and improve targeting).

• Managing Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your experience on the platform.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by email or through a prominent notice on our platform. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.